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How to Turn Customer Service Phone Calls into Sales Opportunities
Interactive Webinar
Good customer service is not enough to ensure long term business success. You need to identify your customer's future needs and build an ongoing sales relationship with them. Every time a customer calls, you have an opportunity to help them with additional products and services.
Join us for this interactive webinar as Mike Aoki, from Reflective Keynotes Inc. presents, “How to Turn Customer Service Phone Calls into Sales Opportunities”
Here are some of the questions we will explore:
1. How to establish a philosophy of "Sales through Service", so you can add more value to your customer relationships
2. How to use questioning and listening skills to determine your caller's "hidden" needs, so you can tap into opportunities to up-sell additional products and services
3. How to state the benefits of your product or service from the client’s perspective, using key phrases that increase a caller's likelihood of buying.
At the end of this webinar, you will leave with the ability to spot sales opportunities on inbound phone calls.
**NB**: Log-in information will be sent to you 10 days prior to the event.
What is a Webinar?
It is just like a conference-room based seminar, however, you view the presentation through your Web-browser and listen to the audio through your regular telephone or your computer speaker. So, you save on travel costs, driving time and parking fees.
What do I need to attend?
1. A computer
2. High speed Internet access
3. Speakers or a headset for your computer (or you can use a regular telephone instead)
About Mike Aoki:
Mike Aoki is the President of Reflective Keynotes Inc., a privately held Canadian seminar company founded in 2001. Mike's background includes almost 20 years of call centre, sales and management experience in the telecom industry. So, he brings real-life examples to his workshops, speeches and consulting work. For more information, and free articles on how to sell more effectively, you can visit: www.reflectivekeynotes.com.
Hosted By
Sales Professionals of Ottawa
Our mission is to provide a forum for Ottawa area sales professionals to network, exchange ideas, and to share and learn best practices. For Sales Professionals by Sales Professionals
